Refund policy
Our promise
We stand behind the quality of every NY State of Mind® product. If your order arrives damaged, defective, or incorrect, contact us and we will make it right with a replacement or refund. We will also cover the return shipping.
Returns at a glance
- Request a return within 14 days of delivery.
- Items must be unused, unworn, unwashed, and in original condition with all tags attached.
- Email info@nystateofmindco.com with your order number, the item, and the reason for your return.
- We will confirm the return instructions and return address.
Standard returns
For standard returns, customers are responsible for return shipping costs. A 5% restocking fee applies to approved returns.
Please request authorization before sending your return. Returns sent without prior authorization may not be accepted.
Damaged, defective, or incorrect items
If something is wrong with your order, contact us immediately at info@nystateofmindco.com. We will cover return shipping and provide a replacement or refund.
Refunds
After we receive and inspect the returned item, we will process the refund to the original payment method, minus any applicable restocking fee.
Refunds may take 7–10 business days to appear, depending on your bank or payment provider. Original shipping charges are non-refundable unless the item was damaged, defective, or incorrect.
Exchanges
We do not currently offer direct exchanges. To exchange an item, return the original item and place a new order.
Final sale items
Items clearly marked Final Sale are not eligible for return or refund. This may include certain sale, clearance, promotional, limited-release, or collaboration items when stated on the product page, at checkout, or during the promotion.
Shipping
We offer free shipping on all orders within the continental United States. This excludes Alaska, Hawaii, U.S. territories, and international orders unless otherwise stated at checkout.
Questions?
Email info@nystateofmindco.com and include your order number so we can help.
